# Northeastern University ITS

> Part-time role during classes, moving the campus from landlines to VoIP.

Jan. 2021 – May 2021 · Boston, MA

## What I worked on

I worked part-time in Northeastern’s Information Technology Services department, while in classes, during the campus-wide transition from landlines to Voice over IP.

I installed hundreds of Microsoft Teams-enabled VoIP phones across offices, classrooms, and labs, removed outdated landlines and their wiring, and produced and filmed 10 instructional guides to help the university community adopt the new system.

I was mentored by a veteran telecommunications expert who had worked at Verizon for almost 30 years, and gained insight into corporate transformations and the evolution of telecommunications.

## Roles

### Unified Communications & Technology Specialist

Jan. 2021 – May 2021

- Installed and configured hundreds of touchscreen VoIP phones with integrated video conferencing across campus.
- Produced 10 instructional videos to guide university staff in operating new communication equipment.

## Links

- [Website](https://its.northeastern.edu)
- [LinkedIn](https://www.linkedin.com/company/northeastern-university-information-technology-services/)

Back to [all experience](https://willfeldman.com/work).